When you place your order on avantiques.com, we will use the safest shipping methods available and volume discounted pricing if applicable. Generally, we will use the U.S. Postal Service for small items less than 3 LBS. We rely on FedEx Home Delivery service for packages up to 70 LBS. Shipments over 70 pounds are shipped using a common carrier.
Prices quoted for a carrier’s standard delivery are two – seven business days. The wide range of delivery time is the result of where the delivery is being made, relative to Dallas, Texas. Fed Ex will not deliver to P.O. Boxes or APO addresses.
EXPEDITED SERVICES
If you need Expedited, Rush or Time sensitive service, please contact us. Large items will have an additional fee for “Rush Handling” on top of any expedited shipping fees.
Please note: Saturday and Sunday are not considered business days.
LARGE ITEMS
Large items or large orders ship via common carrier. Heavy or oversize items may be subject to a Freight Surcharge in addition to the regular delivery charges. Your base shipping price should cover this cost but in some instances, you may be charged an additional fee by the freight company. In that case we will contact you.
Shipping of large items at base cost will be curb side only. If you need additional service such as Lift Gate Service or inside delivery please contact us.
SHIPPING INSURANCE
We insure every item we ship in case of mishandling by the shipper. Unfortunately, mishandling by the shipper does happen though we package to the highest level of professionalism. Upon delivery, if the carton shows no rips, dents or tears, to protect yourself you can sign the shipping arrival notice as “ un inspected” . That will protect you.
If the item carton is visibly damaged, please sign as a damaged carton. The product may be fine, but this too will protect you.
If there is damage to your order please reach us at 214-727-8299 or by email contact@avantiques.wpenginepowered.com or contact us via this website. Claims must be made 3 days after arrival, to make a claim please contact us.
If any item or furniture item delivered to you and arrives damaged, please call us immediately at 214-727-8299. Retain all packing materials . We require photos of the damage prior to processing the claim. All damage claims will need to be repackaged in original packaging in order to fulfill the claim process. Merchandise returned without original packing materials may result in a claims denial.
If a damage claim is made on a item in a multiple product purchase then we will honor only the damage item and not the entire shopping cart.
If the damage is small and repairs can be made by a local re finisher, we call this a “partial claim.” In essence, the customer contacts a local re finisher to make the repairs on site or in shop. The customer should then forward the bill to Avantiques for payment or reimbursement. Logically, the customer would be responsible to help find a local refinisher. The local re finishers must send a itemized bill with labor and materials noted. We base claims on the itemized bill. All goods are insured for total value or partial claims. Again, claims cannot be accepted if original packing materials are discarded or if inspections cannot be made.
Holiday shipping deadlines and schedule:
All large items, such as large paintings, sculptures, or furniture, that have to be shipped as “freight” must be submitted immediately. The last day to place an order for these items for Holiday Delivery is December 12. For most other items that are under 70 lbs., the final day to order and ensure Christmas arrival is Wednesday, Dec 18th.
These dates are projections and do not include delays from weather such as snow and ice storms.
